Frequently Asked Questions (FAQ)

Why should I register my lamp?

By registering your lamp in our portal, you have the opportunity to prove your ownership in case it is lost or stolen.

 

Can I register all my lamps?

Yes. All lamps can be registered, including those lamps which do not have a registration number.
Meaning even without the ID number, you can register the product manually by uploading a copy of the receipt or a picture of the lamp in the portal. This enables you to document your ownership of the lamp in the event of loss or theft. 

 

Where can I find the ID number?

On some lamps the ID-number is engraved on the lamp, in which case the positioning of the engraving is shown in the installation instructions you receive with your lamp. On others there is an ID number sticker, that is enclosed in the packaging, where one sticker is to be adhered to the lamp from which it cannot be removed without leaving a trace.

 

What is two-factor authentication and how do I activate it?

Two-factor authentication is available to increase the security of your account. This means that when you try to login, you will receive a code either via email or in your authentication app. 
You can enable two-factor authentication on your profile page under account settings.  
If you choose to enable two-factor authentication on your account, you will receive an email which will help guide you through the setup. 

Does my lamp come with a bulb/light source?

The majority of our lamps do NOT come with a light source. You can read on the product page under "product details" if your lamp comes with a light source.

 

Which sort of bulb/light source should I use in my new lamp? 

On each product page under "product details" you can read which light source you need.
You can also find the information in this overview.
In our light source guide, you can read more about brightness levels and temperatures to create the desired atmosphere.

 

Can I use an energy-saving bulb in my PH5? 

Yes, you can. Please see the latest recommendation in this overview.

 

How do I change the light source on the Enigma 425/545? 

The base of the light source must be rotated approx. 180 degrees anticlockwise before it can be removed from Enigma. When inserting a new light source, the small legs on the GU10 light source match the small holes in the GU10 socket. When they are aligned, secure the light source by the rotating the base approx. 180 degrees clockwise.

 

Which light source can I use in my lamp once incandescent bulbs have been discontinued? 

Read in this overview which light sources/bulbs you can use in your lamp.light source overview.

Where can I find mounting instructions? 

Under Downloads, scroll down and select your product, and you can then download a PDF. 

 

How high should my pendant lamps hang above the dining table? 

In Denmark, we traditionally hang pendant lamps close to our dining zone, as this creates an intimate atmosphere at the dining table. We recommend that small pendants hang somewhere between 55 cm and 62 cm from the bottom of the lamp to the table surface, and that larger pendants hang somewhere between 60 cm and 70 cm from the bottom of the lamp to the table surface. It is obviously important that you test the height at which the lamp hangs above the table before cutting the cable to length.

 

How far apart should my pendants hang? 

If you hang pendant lamps approx. 80 cm apart, the light cones overlap, which ensures uniform illumination of the worktop/table surface.

 

How do I change the cord on my lamp? 

We always recommend that the cords for Louis Poulsen lamps are replaced by an authorised electrician. Please note that if you change the cord yourself on a Louis Poulsen lamp, the warranty becomes invalid.

 

Is it possible to buy lights with a different cord colour than the one shown?

It is possible to order lamps with a different cord colour than the standard from our approved dealers at an additional cost. Please note that there will be a longer delivery time.

 

Is it possible to buy Louis Poulsen lamps with extra-long cord? 

Louis Poulsen lamps are usually supplied with 3 metres of cord. If you require a longer cord length, it can be ordered from approved dealers.

 

It is possible to buy new packaging for Louis Poulsen lamps?

Yes – it is certainly possible to buy new packaging for our lamps. Contact one of our approved dealers to purchase the packaging and to agree on price.

Where can I see an overview of all Limited Edition lamps?

Here you can find an overview of all Limited Editions throughout time.
The first lamp was released in 2014.

 

My PH Limited Edition 2024 Dusty Terracotta lamp shades have different colors—why is this? 

PH glass shades are mouth-blown and handcrafted, which can result in slight color variations between shades. This is part of their unique, artisanal charm. For tips on evaluating the shades and more details, click here.

 

How can I verify the authenticity of a limited edition PH lamp?

Authentic limited edition Louis Poulsen lamps come with a certificate of authenticity and may have unique markings or engravings on the fixture. Buying directly from Louis Poulsen or an authorized retailer ensures you receive a genuine product.

 

How do I care for and maintain my limited edition PH lamp?

To preserve the lamp’s condition, use a soft, dry cloth for cleaning. Avoid abrasive cleaners or harsh chemicals, especially on metal finishes. Some copper and brass lamps may develop a natural patina over time, enhancing their character.

 

Are replacement parts available for limited edition PH lamps?

Since these are limited editions, replacement parts may be harder to find than for standard models. However, contacting Louis Poulsen’s customer service or an authorized repair center may help source compatible components.

 

Can I use LED bulbs in my limited edition PH lamp?

Yes! Many of these lamps are compatible with modern LED bulbs, which can help preserve the integrity of the fixture while reducing energy consumption. Check the lamp’s specifications to ensure you choose the right wattage and color temperature.

 

Which bulb can I use in the amber Limited Edition PH 3½-3 pendant light?

Please see our recommendation in our light source overview.

 

I can't find replacement glass for the PH 2/1 Bombardment Chandelier?

The middle and lower shade, canopy and shade holder are the same as those used for a PH 2/1 Stem Fitting pendant. Please note that the upper shade must be the one with balancing rings. You can find the spare parts here.

Can I obtain the colour codes of your lamps?

For information on the colour codes of our lights, please contact us.

What is my lamp worth?

We are only able to provide a recommended retail price for lamps that are still in production. For valuation of lamps that are no longer in production, please refer to an auction house.

 

If a spare part is not on the webshop, is it discontinued?

If the spare part is not available on our webshop, the product is discontinued.
If you did not find what you were looking for, please contact one of our authorised dealers who will be able to help you purchase spare parts for discontinued products. They will be able to help you with the purchase of spare parts for discontinued products.
Some spare parts can only be purchased upon presentation of the original receipt, original spare part or a police report.
Parts for hanging the PH Artichoke such as wires.
The back lock for the PH wall.
If in doubt, please contact one of our authorised dealers

How do I clean my lamp? 

Cleaning instructions can be found with the mounting instructions. Under Downloads, scroll down and select your product, and you can then download a PDF. 

 

How should I clean and polish the brass and copper parts of my lights?

This guidance applies only to untreated, polished brass and copper surfaces. Both materials naturally react with their environment, causing them to darken and develop a unique patina over time. This is a normal process, and we generally do not recommend polishing or cleaning the material to maintain its authentic appearance. Never use water to clean brass or copper, as it can cause tarnishing or damage. Always check the product page for your specific light to confirm the material it is made of.

If you prefer to keep your untreated, polished brass or copper lights shiny, follow these steps:

1. Use a polishing agent specifically designed for brass or copper, ensuring it contains as little abrasive as possible.
2. Clean the surface gently with a soft cloth.
3. Polish carefully using the same cloth.
4. Always wear gloves to avoid leaving fingerprints on the light.

 

 

My amber coloured glass screens have become stained on the inside. How do I remove it?

This is caused by moisture in the air. Glass screens can be cleaned in clear vinegar (5%) and rinsed in clean lukewarm water. They should then be left rough side up to air dry. This may happen again, depending on the humidity of the environment the lamp is in.

I work on the project market as an architect; where can I find a lighting consultant who can help me? 

If you are an architect, engineer or authorised electrician, you can contact our professional customer service here and find one of our Area Sales Managers. 

Where can I see the lamps? 

Unfortunately, we don't have a Louis Poulsen showroom in your country, but several of our authorised dealers have a wide range of products represented in their stores. Find your nearest one here.

 

My lamp is broken, what do I do?

If your lamp needs repair you can buy spare parts for all products from our authorised dealers. First step will be to contact the dealer where you purchased the lamp originally and they can help you find the missing sparepart.